To Our Valued Customers,
As COVID-19 continues to impact the world, Okuma is taking precautionary measures to protect the health and well-being of its employees, customers, and partners. Okuma is closely following CDC guidelines in accordance with state & local regulations to limit the spread of COVID-19. Our Ontario, California office will remain closed.
Things you should know:
- Website ordering is OPEN. We will process and ship orders as we continue to follow CDC guidelines to promote a sanitary workplace for our warehouse staff.
- Customer Service will remain closed until further notice. While phone lines will remain inactive, we encourage you to continue sending your questions, comments, and concerns to firstname.lastname@example.org
- Our Warranty and Service center will remain closed. Please do NOT send any rods and/or reels, as our technicians will not be able to tend to your products until Okuma has officially re-opened
As this crisis is ever-evolving, we will continue to update our customers as we receive new information. We thank you for your patience, understanding and look forward to getting through this together.
At Soft Steel USA we are focused on providing our customers with a great experience and service. If you have a question, need a product, or want a problem solved we’re here to help. You can contact us via phone or mail at the location listed below or via the email form below.